At the recent What’s Next with AWS event, AWS CEO Matt Garman and other executives unveiled groundbreaking agentic AI solutions that are reshaping business operations. From a new AI work assistant to expanded intelligent contact center services, here are the most important takeaways in Q&A format.
What Is Amazon Quick, and What New Features Were Announced?
Amazon Quick is an AI-powered work assistant that learns your preferences and takes actions on your behalf across your connected tools and data. At the event, AWS announced several enhancements. A new desktop app (in preview) keeps you connected to local files, calendars, and communications without needing a browser. Users can now generate visual assets on the fly, like documents, presentations, infographics, and images directly in chat—no design skills required. The assistant also expands its native integrations to include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams. Additionally, a preview of custom app building lets users create intelligent apps, dashboards, and web pages using natural language.
What Are the New Pricing Plans for Amazon Quick?
AWS introduced Free and Plus pricing plans for Amazon Quick, making it accessible to a wider audience. The Free plan allows anyone to sign up within minutes using a personal email or existing credentials from Google, Apple, GitHub, or Amazon—no AWS account required. The Plus plan offers additional capabilities for power users and teams. This move lowers the barrier for individuals and businesses to adopt a personalized AI assistant for work, enabling them to connect apps, automate tasks, and generate content without upfront costs.
How Can Users Generate Visual Assets with Amazon Quick?
Amazon Quick now includes a built-in feature for creating visual content directly from the chat interface. Users can type a prompt and instantly receive polished documents, presentations, infographics, and images. This eliminates the need for separate design tools or hours of formatting. For example, a marketer could ask Quick to generate a sales slide deck, and the assistant will produce a ready-to-use presentation. The AI adapts to your style and previous requests, learning what matters most to you. This capability is available today for all Quick users.
What New App Integrations Does Amazon Quick Support?
Amazon Quick is expanding its native integrations to connect with more of the tools you use daily. New additions include Google Workspace, Zoom, Airtable, Dropbox, and Microsoft Teams. This means Quick can access your emails, calendar events, files, and communications across these platforms, then take actions like scheduling meetings, retrieving documents, or summarizing messages. The goal is to create a seamless experience where your AI assistant works across your entire digital ecosystem, not just Amazon services. These integrations are available immediately.
Can Developers Build Custom Apps with Amazon Quick?
Yes, AWS announced a preview feature that lets you build custom apps, dashboards, and web pages using natural language within Amazon Quick. You can describe what you need—for example, “create a sales dashboard showing weekly bookings by region”—and Quick will generate a functional app that integrates with your business data. This empowers non-technical users to create intelligent solutions without writing code, while developers can use it as a rapid prototyping tool. The apps are deeply connected to your existing workflows and can be shared across your team.
How Is Amazon Connect Expanding into Agentic AI Solutions?
Amazon Connect is evolving from a single contact center product into a suite of four agentic AI solutions tailored to specific business domains. These are Amazon Connect Decisions (for supply chain), Talent (for hiring), Customer (for customer experience, formerly Amazon Connect), and Health (for healthcare). Each solution combines Amazon's operational expertise with AI agents that learn from your team, adapt to your business, and continuously improve outcomes. This shift enables organizations to deploy intelligent automation in weeks instead of months, with no need for deep technical expertise. The solutions work within existing workflows, reducing disruption.
What Is Amazon Connect Decisions?
Amazon Connect Decisions is a supply chain planning and intelligence solution that uses agentic AI to move teams from crisis management to proactive planning. It incorporates over 30 years of Amazon’s operational science and more than 25 specialized supply chain tools. AI teammates learn from your team’s decisions, adapt to your specific business context, and continuously refine your operations. This helps businesses anticipate disruptions, optimize inventory, and make faster, data-driven decisions. It’s designed for supply chain leaders who want to reduce manual effort and improve resilience.